IT/OT Operating Model Clarity

Suppliers

• •Corporate IT governance policies, security frameworks, and enterprise architecture standards that establish baseline compliance requirements and decision-making authority.
• •OT domain expertise from plant operations teams, production engineers, and equipment manufacturers defining critical uptime requirements, asset dependencies, and operational constraints.
• •Existing IT asset management systems (ITAM), OT inventory databases, and CMDB records that catalog hardware, software licenses, and system relationships across the plant.
• •Incident management systems and change logs documenting past IT/OT conflicts, delayed approvals, and security policy violations that reveal governance gaps.

Process

• •Stakeholder interviews across IT, OT, plant leadership, and corporate teams to identify conflicting priorities, undefined decision rights, and role ambiguities in current operations.
• •Design of explicit RACI matrices mapping responsibility for system ownership, infrastructure changes, security compliance, and budget allocation across IT and OT functions.
• •Integration of IT asset management with OT production systems to create unified visibility dashboards showing system ownership, SLA commitments, and change impact across manufacturing assets.
• •Establishment of escalation pathways and decision authority levels, documented in governance policies, with clear triggers for IT/OT collaboration on critical infrastructure decisions.

Customers

• •Plant leadership and operations directors who receive a clear, enforceable operating model enabling faster decision cycles and reduced organizational friction.
• •IT teams who gain explicit mandate for infrastructure reliability, system prioritization rules, and budget authority, eliminating ambiguity in competing OT requests.
• •OT and production teams who receive transparent SLAs, predictable change approval timelines, and documented escalation paths for urgent operational needs.
• •Security and compliance functions that leverage the governance framework to enforce consistent policies, audit trails, and accountability across all production assets.

Other Stakeholders

• •Corporate IT governance and enterprise architecture teams that benefit from standardized plant-level operating models enabling consistent policy enforcement across multiple manufacturing sites.
• •Equipment vendors and integrators who reference clear OT system ownership and change authority when planning upgrades or new system implementations.
• •Internal audit and risk management teams who use the governance framework to demonstrate control effectiveness and compliance with manufacturing cybersecurity and operational standards.
• •Digital transformation program management offices that leverage the established operating model to accelerate Industry 4.0 adoption by reducing approval delays and organizational resistance.