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Diagnose › KPI › Quality

Customer Complaint Rate

Rolls up to Customer Excellence › Reduce Defects Reaching the Customer

Which causes look like your situation?

Pick one or more. We'll surface use cases that address the ones you select. Top causes by how often they appear in use cases tied to this KPI.

Focus
5 of 10 causes · top 50%
Nothing selected

Method (Process)

2

Management

2

Environment

1