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Diagnose › Start from a KPI

Which metric is trending the wrong way?

Pick a KPI. We'll surface the canonical root causes most often connected to it across the library, grouped by 4M+ category.

Quality(25 KPIs)

First Pass Yield

FPY
300 use cases

Cost of Poor Quality

COPQ
101 use cases

Defect Rate

99 use cases

Process Capability Index

Cpk
58 use cases

Failure Recurrence Rate

37 use cases

Defect Detection Rate

27 use cases

Root Cause Resolution Time

27 use cases

CAPA Closure Rate

25 use cases

Scrap Rate

21 use cases

Defects Per Million Opportunities

DPMO
12 use cases

Dispute Resolution Time

12 use cases

Control Plan Change Cycle Time

Elapsed time from a control-plan change request (often triggered by a CAPA or process change) to fully released and trained-out control plan.

11 use cases

Rework Rate

11 use cases

Total Cost of Quality

TCoQ

Sum of preventative cost, appraisal cost, and failure cost (internal and external). Captures the total quality investment plus the cost of poor quality outcomes.

11 use cases

Customer Complaint Rate

8 use cases

Repair Accuracy Rate

7 use cases

Engineering Change Order Rate

ECO Rate

Number of ECOs raised per period, often normalized by part count or product line. Indicator of design-stability and change-control workload.

6 use cases

Recall Resolution Time

4 use cases

Right First Time

RFT
4 use cases

Incoming Inspection Pass Rate

3 use cases

Work Instruction Revision Frequency

Rate of formal updates to work instructions. Too high suggests instability or unclear standards; too low suggests obsolescence or skipped updates.

3 use cases

Rolled Throughput Yield

RTY

Probability that a unit passes through every step of a multi-step process without rework or scrap. Product of FPY at each step. Surfaces multi-step yield loss that single-step FPY hides.

2 use casesLimited coverage

Internal Defect Rate

1 use caseLimited coverage

Preventative Cost of Quality

CoGQ

Investment in prevention and appraisal: training, control plans, audits, calibration, prevention engineering. The "good" portion of TCoQ that reduces failure cost.

1 use caseLimited coverage

Uncontrolled Temporary Change Duration

Cumulative time temporary deviations or workarounds remained in production without formal MOC sign-off. Indicator of change-discipline drift.

1 use caseLimited coverage

Delivery(23 KPIs)

On-Time Delivery Rate

OTD
122 use cases

Schedule Adherence

109 use cases

Manufacturing Cycle Time

89 use cases

Time-to-Market

TTM
41 use cases

Capacity Utilization

Actual throughput as a percentage of theoretical maximum throughput or installed capacity. Distinct from Asset Utilization Rate, which measures asset-time use; Capacity Utilization measures output-rate use against engineered capacity.

33 use cases

Forecast Accuracy

32 use cases

Throughput Rate

Output rate measured in units per time period (units/hour, units/shift, units/day). Foundational measure of production pace. Distinct from OEE Performance Factor, which is a speed-loss ratio within available time, not an absolute output rate.

26 use cases

Supplier Lead Time

24 use cases

Supply Chain Lead Time

23 use cases

Stockout Rate

16 use cases

Order-to-Ship Cycle Time

15 use cases

Production Volume

Total units produced per period (shift, day, week, month). The volume measure of output, complementing rate-based metrics. Used when reporting cumulative production rather than instantaneous pace.

11 use cases

Takt Time

The required production rate to meet customer demand: available production time divided by customer demand units. Takt sets the throughput target. Running faster than takt builds inventory; running slower creates backlog.

10 use cases

On-Time In-Full

OTIF
9 use cases

Order Fulfillment Rate

7 use cases

Perfect Order Rate

6 use cases

Customer Lead Time

5 use cases

Fill Rate

5 use cases

Backlog Net Change

Period-over-period change in backlog. Bookings minus shipments. Positive means demand is outrunning capacity; negative means the order book is shrinking.

3 use cases

Dock-to-Dock Time

1 use caseLimited coverage

Backlog Dollars

Dollar value of orders received but not yet shipped. Compared to capacity to assess delivery risk and revenue timing.

0 use cases Coming soon

Backlog Units

Unit count of orders received but not yet shipped. The volume view of backlog, complementing the dollar view.

0 use cases Coming soon

Days of Backlog

Backlog Units divided by daily shipping rate. Forward-looking view of how long it takes to clear the order book at current pace.

0 use cases Coming soon

Cost(24 KPIs)

Cost Per Unit

CPU
83 use cases

Return on Investment

ROI
35 use cases

Budget Variance

31 use cases

Cash Conversion Cycle

CCC
25 use cases

Premium Freight Cost

Absolute spend on expedited freight (air, expedited ground, premium ocean). Often categorized by root cause (forecast miss, supplier delay, internal capacity).

18 use cases

Workforce Cost Per Unit

15 use cases

Total Cost of Ownership

TCO
12 use cases

Purchase Price Variance

PPV
9 use cases

Profit Margin

8 use cases

Material Yield Rate

Output mass or count divided by input mass or count for a defined process step or value stream. The inverse view of Conversion Waste plus Scrap. World-class targets vary widely by process type (machining, casting, forming, assembly, food processing, etc.).

7 use cases

Finance Response Time to Operational Requests

Average elapsed time from operational stakeholder request to finance-team response or analysis delivery. Indicator of finance-as-business-partner effectiveness.

6 use cases

Manufacturing Overhead Rate

5 use cases

Margin per Unit

Per-unit gross profit: selling price minus unit cost, evaluated per SKU or product family. Granular view of product-mix profitability that aggregate Profit Margin hides.

5 use cases

Month-End Close Cycle Time

Days from period close to financial statements ready. Direct measure of finance-team execution speed and process automation maturity.

5 use cases

Standard Cost Variance

5 use cases

Finance Reactive Work Ratio

Percentage of finance-team hours spent on reactive (firefighting, ad-hoc data validation, manual reconciliation) versus proactive (analysis, planning, advisory) work.

4 use cases

Days Payable Outstanding

DPO
2 use casesLimited coverage

Return on Assets

ROA
2 use casesLimited coverage

Revenue Growth

2 use casesLimited coverage

Conversion Waste

Material lost as part of the conversion process by design: trim, swarf, runners, risers, edge waste, sprues, kerf. Distinct from Scrap Rate, which captures defect-driven loss. Reduced through process design, material specification, and nesting / sequencing changes.

1 use caseLimited coverage

Days Sales Outstanding

DSO
1 use caseLimited coverage

Material Variance %

Actual material consumption divided by BOM-theoretical material consumption, less one. Captures combined effect of conversion waste, defect-driven scrap, and unrecorded loss. Diagnostic tool when reconciling material accounting to physical reality.

1 use caseLimited coverage

Mix Yield Ratio

Percentage of revenue (or volume) from higher-margin SKUs versus the planned mix target. Indicator of mix-shift effectiveness, independent of overall margin compression.

0 use cases Coming soon

Premium Freight % Sales

Premium freight cost as percentage of sales. Indicator of delivery-failure recovery cost: every dollar here usually means a planning, capacity, or supplier-reliability miss upstream.

0 use cases Coming soon

People(26 KPIs)

Labor Productivity

54 use cases

Labor Utilization Rate

46 use cases

Employee Turnover Rate

32 use cases

Employee Engagement Score

25 use cases

Training Effectiveness

24 use cases

Time to Fill Open Positions

20 use cases

Training Completion Rate

16 use cases

Employee Satisfaction Score

14 use cases

Daily Management Routine Compliance

Percentage of scheduled tier huddles, gemba walks, and shift handoffs completed per defined routine. Operationalizes daily management as a measurable practice, not just an aspiration.

11 use cases

Absenteeism Rate

9 use cases

Certification Compliance Rate

9 use cases

Frontline Suggestion Implementation Rate

Percentage of frontline-submitted improvement ideas implemented within a defined window. Measures both engagement (submission) and the system's capacity to act on input.

8 use cases

Leadership Gemba Engagement Index

Frequency, quality, and consistency of leader presence on the floor. Composite of go-and-see cadence, coaching interactions, and direct frontline contact.

7 use cases

Action Item Closure Rate

Percentage of action items raised in tier meetings or audits closed by their commit date. Indicator of management-system credibility and follow-through discipline.

6 use cases

Cross-Training Rate

6 use cases

Knowledge Retention Rate

6 use cases

Overtime Rate

6 use cases

Overall Labor Effectiveness

OLE
5 use cases

Workers' Compensation Cost per FTE

Annual workers' compensation insurance and claims cost divided by full-time-equivalent headcount. Trailing indicator of workplace-safety financial exposure.

5 use cases

Employee Grievance Rate

Number of formal employee grievances per 100 employees per year. Indicator of workplace conditions and labor-relations health.

2 use casesLimited coverage

Internal Promotion Rate

2 use casesLimited coverage

Labor Compliance Violation Risk Score

Composite risk score across labor compliance dimensions: wage and hour, classification, scheduling, mandated breaks, working time. Indicator of regulatory exposure on labor practices.

2 use casesLimited coverage

Voluntary Turnover Rate

2 use casesLimited coverage

Workforce Availability

2 use casesLimited coverage

Diversity Representation Rate

Composition of workforce across defined demographic dimensions (gender, ethnicity, age band, etc.) compared to relevant benchmarks (regional labor market, industry, or organizational target).

1 use caseLimited coverage

Employee Net Promoter Score

eNPS
0 use cases Coming soon

Other(24 KPIs)

Regulatory Compliance Rate

84 use cases

Decision Cycle Time

Elapsed time from a defined decision-required event to documented decision. Spans operational decisions (escalation response) through strategic decisions (capital allocation), measured separately by decision type.

32 use cases

Continuous Improvement Velocity

Number of CI ideas or projects implemented per period, often normalized by site or team headcount. Throughput measure of the improvement engine.

22 use cases

Data Accuracy Rate

22 use cases

Supplier Performance Score

21 use cases

Strategic Initiative Completion Rate

Percentage of committed strategic initiatives completed on time at agreed scope and benefit. Trailing indicator of strategy-deployment effectiveness.

16 use cases

Audit Finding Rate

13 use cases

Digital Maturity Index

13 use cases

Risk Exposure Index

10 use cases

Supply Chain Resilience Score

10 use cases

Customer Satisfaction Score

CSAT
8 use cases

NPI Cycle Time

8 use cases

Problem-Solving Cycle Time

Time from problem identification to verified countermeasure implementation, scoped to PDCA / A3 / 8D problem-solving processes. Indicator of organizational learning velocity.

7 use cases

Change Implementation Success Rate

Percentage of organizational changes (technology, policy, structure) achieving stated outcomes within target time. Distinct from ECO Rate which counts engineering-only changes.

6 use cases

Document Retrieval Time

Average time to locate a needed document (procedure, drawing, COA, work instruction) at the point of use. Indicator of knowledge-management infrastructure quality.

4 use cases

Patch Compliance Rate

Percentage of IT and OT systems with security patches current within target SLA. Leading indicator of cyber exposure on known vulnerabilities.

4 use cases

Customer Retention Rate

3 use cases

Cyber Incident Severity

Severity score of cyber incidents over the reporting period, weighting by scope of compromise (assets affected, data exposed, downtime). More diagnostic than incident count alone.

3 use cases

Manual Data Entry Time per Shift

Operator and supervisor minutes per shift spent on manual data entry that could be automated. Direct measure of digital-capture maturity.

2 use casesLimited coverage

Supplier Audit Score

2 use casesLimited coverage

Net Promoter Score

NPS
1 use caseLimited coverage

Supplier Code of Conduct Compliance %

1 use caseLimited coverage

Tool Regression Rate

Percentage of digital tools or automated processes that have reverted to manual workarounds. Inverse signal of digital adoption sustainment.

1 use caseLimited coverage

New Product Revenue %

0 use cases Coming soon